NoHost Terms of Service

Version of 2026-10-31

1. Who we are

NoHost is a service of Vela Blu Ltd, 73 Triq Sir Frederick C. Ponsonby, Gżira GZR 1070, Malta · VAT MT26323426 · info@nohost.ai. The service is for hospitality businesses and professionals only: it is not offered to consumers.

2. The service

NoHost is a subscription management system for accommodation businesses: reservations and channels, guest communication including through artificial intelligence, online check-in, payments, housekeeping and maintenance, a staff app, invoicing. It includes the features marked as available or configurable in the proposal. Custom changes made by the development agent are included within the credits of art. 4-bis.

3. Price

The price is monthly, VAT excluded, the same for every customer, for each unit, meaning each room or apartment (including holiday homes and hotel rooms), with no base fee and no percentage, and a minimum of 2 units: with a single unit, 2 are billed. NoHost, which replaces the customer's PMS: €40 for each of the first 10 units and €30 for each unit from the 11th. NoHost Light, which works alongside the customer's PMS and includes only the guest assistant and the Chiedi assistant for the knowledge base, the answers, the conversation reports and the guided start, without the Direttore and without the operational features: €20 for each of the first 10 units and €15 for each unit from the 11th. Moving from NoHost Light to NoHost keeps conversations and knowledge base and applies from the next period. Instead of paying monthly, the customer can pay one year in advance with a 20% discount on every item: NoHost €32 per unit per month (€384 a year), €24 from the 11th (€288 a year); NoHost Light €16 (€192 a year), €12 from the 11th (€144 a year). There is no fee per property or address. If the number of rooms or apartments changes, the amount is updated from the next period. The price includes the Chiedi assistant with no usage limit; custom changes by the development agent are paid with the credits of art. 4-bis.

4. Set-up and payment

Setting up the account and moving from the previous system have no cost and no deadline: the customer sets up the available or configurable features, guided by the in-app assistant and the NoHost team; custom changes by the development agent start with the subscription, under art. 4-bis. There is no free trial. During set-up the assistant prepares plans and quotes for custom changes at no cost. The subscription is activated when the customer approves the first quote for a custom change, or when they go live (connect the channels and NoHost starts handling the bookings), if that comes first. From activation the subscription is monthly and paid in advance by card or debit through Stripe, every month on the same date, renewing automatically. Invoices are sent by email. If a payment fails, Stripe retries and notifies you; after 14 days without payment the service may be suspended, with notice by email.

4-bis. Development agent credits

Custom changes by the development agent are paid with credits; one credit is worth €0.10, VAT excluded. The subscription includes each month 20 credits for each active unit; the monthly quota does not carry over. Each job consumes credits equal to the actual cost of the artificial intelligence resources used, increased by 30%. Before each job the assistant presents the customer with a quote describing what will be done and the maximum number of credits; the job starts only once the customer has approved both. If the job is about to exceed the approved maximum, it stops and asks the customer how to proceed. Jobs estimated under 5 credits start without a quote, within the available credits. Extra credits are bought in the app with top-ups of €10, €25, €50 or €100, also automatic: they do not expire and are not refunded. NoHost may limit anomalous use of the service, with notice.

4-ter. NoHost Su misura

The customer may activate NoHost Su misura: for a fixed monthly fee of €490 excluding VAT, added to the subscription from the next period, they get dedicated support from NoHost's technical team, which also designs, builds, tests and maintains their custom automations, repairs included. The team works on one request at a time, in the order received, with no limit on the number of requests; this work does not use credits. Information only the customer knows (property data, rules, prices, guest information) remains the customer's responsibility. NoHost Su misura has a minimum term of 3 months; after that it can be switched off at any time, effective from the next period, and automations already delivered stay active.

4-quater. Integrations

Connecting NoHost to an external service used by the customer that offers an application programming interface (API), for example locks, pricing tools, accounting software, is built and maintained by NoHost's team at no extra cost, even without NoHost Plus, on the customer's request in Chiedi. The customer enters the credentials of the external service.

5. Term and cancellation

The subscription runs until cancelled and can be cancelled at any time, from the app or by writing to info@nohost.ai. First paid month: if you cancel within the first paid month, the subscription does not renew and there is no further charge. After the first month, cancellation takes effect at the end of the month already paid. Months already paid are not refunded. With yearly payment the subscription renews every year: cancellation takes effect at the end of the year already paid, which is not refunded; if the number of units changes, the amount is updated from the next renewal.

6. Moving to NoHost

The move from the previous system (data, reservations, calendars, channels) is guided step by step by the in-app assistant, with support from the NoHost team when needed, aiming to avoid overbookings and lost reservations. The customer provides the necessary access and information in good time.

7. Data

The data of the customer and its guests belongs to the customer. For guests' personal data the customer is the controller and Vela Blu Ltd is the processor under Art. 28 GDPR: it processes them only to provide the service, with appropriate security measures and selected technical providers (infrastructure, payments, messaging, artificial intelligence). On cancellation the customer may request an export of the data within 30 days; after 90 days the data is deleted, unless the law requires otherwise.

8. Customer commitments

The customer uses the service lawfully, keeps credentials safe, enters correct information (prices, rules, guest information) and remains responsible towards its guests and the booking channels. Channel accounts, the WhatsApp Business number and payout accounts belong to the customer.

9. Artificial intelligence

Automatic replies and actions follow the rules and information entered by the customer. Actions involving money and sensitive cases go through the confirmations built into the service. The customer checks that the information given to the AI is correct and up to date.

10. Availability

Vela Blu Ltd takes the utmost care to keep the service available and working, except for maintenance and causes beyond its control (for example outages of booking channels or providers). Guaranteed service levels apply only if agreed in writing.

11. Liability

To the extent permitted by law, Vela Blu Ltd's liability is limited to the amount paid by the customer in the 12 months before the event and excludes indirect damages such as loss of profit. The limit does not apply to wilful misconduct or gross negligence.

12. Changes

These terms may change with at least 30 days' notice by email. Customers who do not accept them can cancel before they take effect, at no cost.

13. Law and jurisdiction

These terms are governed by the laws of Malta. The courts of Malta have jurisdiction over any dispute.